Google as Healthcare Advocate?2007-06-21 03:07:46
Roni Zeiger, M.D., Product Manager, Google asks "Is There A Doctor in the Family?"
'When I help my loved ones navigate an illness or get up to date with screening tests, I wonder how those who don't have a doctor in the family manage their health."
With great difficulty I imagine.
A few years ago I was diagnosed with a potentially serious illness which required surgery. I was confident that I'd be able to navigate the healthcare system without too many problems since I'd worked as a part of it for years.
Well, let me tell you, this little grasshopper had much to learn.
1. If you ever hope to see the doctor, be nice to the front-desk schedulers and billers. This is, of course, easy if they treat you with kindness and professionalism. Along my journey I met a few of these folks who were positively wonderful. Unfortunately I also encountered a few who were bitter, miserable, and out to make as many converts to the dark side as possible. H